Frequently Asked Questions

Who Are Ignition Studios?
We specialize in the design and production of handcrafted laser cut items. We do this by laser etching/cutting designs on a variety of different wood species for a variety of applications. We then stain and/or apply a durable polyurethane top coat to the final piece/assembly.

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We utilize the following wood species for our production, sourced from local suppliers that adhere to sustainable wood policies: oak, cherry, poplar, cedar, birch (plywood), sassafras, and walnut. Wood is a natural material so not all products of similar design will be identical due to differences in grain patterns and coloration.

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Wood species not available at this time are: mahogany, ebony, purple heart, teak or any other protected species.

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What Are “Custom” Designs/Items?
Ignition Studios is always happy to utilize a pattern/logo/design that is provided by the customer. These customized goods are ideal for organizations or special events (businesses, taverns, restaurants, weddings, anniversaries etc). Ideas submitted with the sales inquiries form on the Contact Us page will be considered with respect to our Unacceptable Laser Etchings policy.

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Unacceptable Laser Etchings
We cannot reproduce any trademarked or copyrighted work without permission. This includes but is not limited to company logos, sports team logos, collegiate logos, artists’ work that isn’t included in our existing portfolio, etc. By submitting a request for custom designs, you acknowledge that you have permission from the owner of that content to have it reproduced.

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We cannot engrave photographic images with photo-realistic detail. We will also refuse to incorporate any content that defames or vilifies any person or organization, people, race, religion or religious group, and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

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Order Process - Standard Products

Please indicate your product purchase interest using the sales inquiries form on the Contact Us page and we will promptly respond with pricing, inventory availability and expected shipping date.

Shipping Information
In stock products will be processed for shipment within 5 to 7 business days. Delivery for custom orders will vary and will be confirmed at the time the order is accepted. International orders can take anywhere from 2 to 4 weeks for delivery. Please be aware that unforeseen delays, such as inclement weather, can delay all shipments.

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We will make every effort to ship Monday – Friday, excluding holidays. Shipping time is calculated from shipping date not order date and your shipment advisory email will include a tracking number which may take one full business day to generate. Lead time on custom orders will include an expected date of shipment.

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General Shipping Cost Guidelines
Shipping costs are dependent on size, weight, and destination. APO/FPO/DPO do not count as Free Shipping. See the following table for estimates of shipping rates:

          

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Cleaning Recommendations
Coasters and other wood products are not dishwasher safe. Simply hand wipe products with a clean damp cloth or use a mild detergent. Avoid soaking the cork bases with water or detergent.

Wall art can be cleaned by gently using a vacuum cleaner equipped with a soft brush to remove any dust that may collect over time.  Do not use a damp cloth or detergent to clean Wall art.

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Product Sizes

• Coasters are generally 4 inches in diameter.  

• Wall Art is offered at a maximum of 11 x 19 inches with a design limitation of 10 X 18 inches depending on the design.    

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Returns and Exchanges
If you are not completely satisfied with your order you can request a return within 30 days of your delivery.

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Once production has begun on a custom order it cannot be cancelled and the sale is final. If you want to cancel an order, please let us know right away. Orders can sometimes begin production the same day they are placed depending on backlog at the time.

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How To Make A Return
We accept returns of non-custom orders for a refund or exchange of goods. If a custom order has a manufacturing defect, please let us know right away; you may be eligible for a replacement free of charge.

 

Follow these steps for a return:

1. Fill out the general inquiries form on the Contact US  page to get an RMA number. Before a return can be processed it needs to be verified that the order was placed at ignitioninquiry@gmail.com and was ordered within 30 days of the request. After 30 days all orders are final. Orders placed with a 3rd-party do not qualify for our return  policy as we cannot guarantee the quality or condition of the goods. 

2. Repackage your return and include the RMA #.  Use original packing or other suitable packaging to protect the product and include a piece of paper within the package that has your name, order #, and RMA #.

3. Ship the package back to us. A return shipping address will be included with your RMA authorization form.

 

Shipping Charges 

Customers do need to cover the shipping costs back to Ignition Studios. We will refund you 100% of your order and never charge a restocking fee.
 
Damaged or Incorrect Order 

In the case that your shipment was damaged or just plain wrong we will pay for shipping back to us. We do need to be notified within 7 days of delivery of the damaged or incorrect item. Please fill out the general inquiries form on the Contact Us page and also include an image of damage/issue and we will follow up with you asap.